Whether you need a little bit of help or a lot, we've got you covered.

What is Backup-as-a-Service?

HighVail is offering a flexible Backup-as-a-Service engagement model to compliment and support the ongoing enterprise data protection needs of your organization, from planning and deployment to enablement and governance. 
This offering leverages our proven industry subject matter expertise, delivered by our team of senior technologists. As a Veritas Platinum Partner, our engagement model proudly utilizes NetBackup v10.1the industry’s best-in-class enterprise backup and recovery solution.

We Can Assist With:

  • Create Data Protection

    We can design, architect, and deploy new data protection infrastructure and platforms.

  • Manage Existing Data Protection

    We can maintain and manage your existing data protection infrastructure and platforms.

  • Optimize Existing Data Protection

    Our experts can take what you already have, integrate additional chosen elements and tools into a single overarching system and maintain or manage it for you.

  • Custom Services

    We can provide a variety of custom services to meet your specific needs.

If there is something you need help with that is not mentioned above, reach out to us. Chances are we can help!

HighVail Support

HighVail Services cover help desk and troubleshooting needs. With Support Services, we take care of everyday problems, complex troubleshooting, administration, maintenance and support. With a valid (vendor) enterprise support agreement, our experts will triage, engage and handle support issues directly with the vendor on your behalf. 

Quality Assurance & Reporting

To ensure you are on the right path, HighVail will deliver and review the following reports: 
  • Daily

    Backup status reports

  • Weekly

    Available media reports

  • Monthly

    Backup coverage reports
    Risk analysis

  • Quarterly

    Monthly activities
    Total data protected
    Support incident status
    Performance & trends
    Licensing observations
    Recommendations for improvement

Strategy, Insights & Consulting

To provide additional value, HighVail will also help to identify incremental opportunities to automation, and to drive operational efficiency leading to reduction in cost. We will suggest any alternative strategies for protecting and managing data in the data-center and in the cloud. Finally, HighVail can provide analysis and insights into data usage and data protection patterns. 

Risk Free Guarantee & Trial Period

During your Initial Commitment Term, you can cancel at any time. Upon cancellation, HighVail will refund all unused time in full.
At HighVail, we ensure that our customers have a cloud strategy that supports high availability, performance and flexibility and gets you through Day 2.
Utilize our expertise in data protection and disaster recovery and expand it with leading edge technologies like data fabric to the hybrid cloud.
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