About Us
Our Mission
HighVail is a services-led organization that takes a modern approach to how applications are deployed, managed, and the infrastructure they run on. Our focus is on simplifying the transition to new technologies. We architect, integrate and automate hybrid infrastructures – enhancing the utility of existing technology and delivering advice for modern solutions. With roots in IT infrastructure, DevOps and Open Source, we support our clients as they navigate through the complexities of modernization, capitalizing on the value captured by transformation.
Since 2003, we approach innovation as an ongoing, sustainable and strategic commitment that drives industry leadership through exceptional customer experiences. At HighVail, our relentless focus on enabling IT advancement and the cumulative benefits that progress delivers is what drives us. Enhanced organizational agility and accelerated time to value are two results that provide measurable returns on your investments. 100% customer satisfaction is our commitment to you.
We provide highly skilled customer service and support direct from our headquarters in the heart of Toronto, Canada.
HighVail has since maintained a spirited culture that is rooted in respect for individuals and the notion of community, which is demonstrated by our commitment to Open Source technology.
Our Values
What makes HighVail unique is our ideologies surrounding the important value in learning, as well as providing knowledge support to ensure stakeholders can learn how to get the most out of their IT solution.
We’re invested in your success, turning technology needs into tangible, value-added, business-driven outcomes. HighVail is in your corner, and committed to supporting your IT experience every step of the way.
- We bring new ideas to the table that align with our vision.
- We run the company like it is our own.
- We always consider the implications or action or inaction to the company's performance.
- We do what needs to be done, regardless of our job description.
- We step in for our colleagues when they are unavailable.
- We are passionate about our work.
- We are persistent in achieving our goals.
- We always act professionally in front of our clients.
- We advocate for the best interest of our clients.
- We are always conscious of the impact we have on the reputation of HighVail.
- We get to know each other on a personal level.
- We demonstrate small acts of kindness to show others they are valued for their contribution.
- We are able to manage the balance between our work and our personal lives.
- We understand that family comes first.
- We treat customers with a listening ear.
- We show appreciation for one another.
- We do what it takes to learn about what we don’t know.
- We don’t walk away until the job is done.
- We know we can rely on each other to get work done.
- We put in the time and effort required to get work done right the first time.
- We act in a way that maintains our trustworthiness with others.
- We are respectful of other people’s time.
