About Us

Who We Are

HighVail Leads, Supports & Enables Organizations as We Drive IT Innovation

With the COVID-19 (Coronavirus) pandemic spreading rapidly, we’re all feeling an impact on our families, our businesses, and our way of life as a result.  During this time, we would like to give you an update on how HighVail will be managing the situation. 

At HighVail, we’re focusing on two primary objectives: protecting our people, and delivering great service to our customers. Our team is equipped and capable of running fully remote and we are able to achieve both objectives without risk.  Our current work from home policy is in line with our business continuity strategy. This policy will have no impact on the way we interact with our customers or how our customers contact us.

We want to assure you that, in this time of difficulty, one thing less you’ll need to think about is our ability to provide you with the same level of service as we have done to date. 

We understand that this situation is not business as usual for anyone.  If there is anything HighVail can assist you and your business with during this time, please reach out to us at 416-867-3000, we would be happy to discuss any assistance required.

High + Vail = "High Availability"

Our Name

Where did the name "HighVail" come from?

HighVail Foundation

Our Mission

Our focus is on simplifying the transition to new technologies. We architect, integrate and automate hybrid infrastructures – enhancing the utility of existing technology and delivering advice for modern solutions. With roots in IT infrastructure, DevOps and Open Source, we support our clients as they navigate through the complexities of modernization, capitalizing on the value captured by transformation.
Since 2003, we approach innovation as an ongoing, sustainable and strategic commitment that drives industry leadership through exceptional customer experiences. At HighVail, our relentless focus on enabling IT advancement and the cumulative benefits that progress delivers is what drives us.
Enhanced organizational agility and accelerated time to value are two results that provide measurable returns on your investments. 100% customer satisfaction is our commitment to you.

HighVail has since maintained a spirited culture that is rooted in respect for individuals and the notion of community which is demonstrated by our commitment to Open Source technology.


Our Values

What makes HighVail different are our ideologies surrounding the important value in learning, as well as providing knowledge support to ensure stakeholders can learn how to get the most out of their IT solution.
We provide highly skilled customer service and support direct from our headquarters in the heart of Toronto, Canada. With all teams and departments co-collaborating in close proximity to one another, it makes it possible for us to provide solutions in a uniquely efficient manner. We then pass on a knowledge transfer in a way that ensures the client enterprise is maximizing all aspects of the solution provided, with a confident working authority.
The bottom line? We’re invested in your success, turning technology needs into tangible value added business driven outcomes. HighVail is in your corner, and committed to supporting your IT experience every step of the way.

We share an entrepreneurial spirit, supported with a passion for learning and challenging the boundaries of IT. 

Download our info sheet to learn more about what we do. 

Trending Managed Services

The benefits are DevOps endless, but achieving your modernization goals can be a challenge. Let us do the heavy lifting while you bask in the glory that is DevOps.
Need to call for backup? We’ll be there in a flash. HighVail’s Backup-as-a-Service (BaaS) is the superhero you can call on when you need a data rescue.
How do we go from manual configuration processes to mass automation adoption and create a modern IT driven organization in the process? The answer is with Red Hat® Ansible®.​