Scotia Capital
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Scotia Capital is comprised of the Scotiabank Group’s integrated global corporate and investment banking, as well as capital market functions. The data flow is extensive and never-ending. Therefore, timely access to accurate financial data is a 24 x 7 critical aspect of doing business. Scotia Capital requires continuous access to networked financial data and applications to evaluate market trends and conduct trades for its multinational corporate, institutional and private clients.
The Issue:
Scotia Capital’s time to replicate data centres was between 20 minutes to several hours. If a system failure or service interruption occurred during a back-up, the company faced the issue of losing backup for that entire system.
The Solution:
HighVail Systems along with its partner, Brocade Communications, helped Scotia Capital increase its Storage Area Network (SAN) capacity to support financial applications which were constantly growing. The single-point SAN management platform was designed to manage multiple directors, switches, and fabrics in real time. This process also allowed for troubleshooting from a central management application.
The Result:
Scotia Capital has bolstered its data availability and backup process in one seamless application. Reports are generated quickly from one centralized location as opposed to gathering information from various sites and systems. |
Toyota
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Toyota is a world-renowned Japanese automaker with an extensive dealership network across Canada. Toyota employs the continuous improvement philosophy known as KAIZEN in everything the organization does to ensure quality is top priority.
The Issue:
Toyota’s customer data was segregated across the organization. A customer survey revealed that the company could improve its customer resolution process, follow up more effectively with customers, and improve on 14 other hot spots. It became evident that the information coming into the company from the dealership, call centre and corporate website were not centralized and therefore impacted customer service in a negative way. Many customers complained about the “ping-pong” service due to the fact that each department’s systems were not interacting with one another with updated customer information.
The Solution:
HighVail provided Toyota with a best-of-breed high availability platform for their two consumer focused websites (Toyota.ca and Lexus.ca). The solution was built on Sun Microsystems servers running the Solaris 10 operating system and the Veritas Storage Foundation HA from Symantec to run the three tier architecture that makes up the consumer focused side of its “Customer One” system. This system has earned Toyota Canada industry accolades as well as the Diamond Award for Excellence at the Canadian Information Productivity Awards.
The Result:
Toyota Canada now runs a much faster, more reliable and infinitely more scalable architecture, thus providing a more enjoyable web experience for their customers along with higher uptime and transparent failover times for both planned as well as unplanned system outages. In addition, the information fed into the customer management system allows head office to be alerted with car issues once captured at the dealer level. This information fuels future improvements to certain makes and models if a pattern arises. The centralized customer database can be accessed by many areas of the company that come into contact with the customer, and therefore accurate service records and notes are seen and shared by every department accessing the information. The end-result is intelligent, up-to-date, results-driven customer care |
