The Global Leader in Independent Maintenance for Network, Server & Storage
HighVail & Park Place Technologies (formerly Curvature) are transforming how companies manage, maintain and upgrade equipment and support for multi-vendor, multinational networks and data centers.
By providing new and pre-owned hardware, third-party maintenance and IT services under one contract, together, we help companies across Canada and the globe extend their asset lifecycle. Additional benefits include decreasing capital expenditures and freeing up IT teams from the burden of daily support tasks, and costly manufacturer constraints. In doing so, we create a winning strategy for your IT Infrastructure and your bottom line.
Maintenance & Support
Helping our customers free up maintenance spend, redeploy toward transformation, data centre modernization and strategic priorities.
Third-party maintenance support on Network, Server and Storage reduces operating costs by 40-85% while increasing flexibility. With faster response times, flexible maintenance contracts, customized support solutions and the opportunity to extend your asset lifecycle, trusting your maintenance needs to a third-party vendor decreases capital expenditures and supports a smart IT strategy.
Flexible, Long-Term, or Short-Term Support Contract
Extend the useful life of your IT assets and delay capital expenditures
- In these uncertain times, we offer flexible, short-term contracts:
- Starting at 3 months
- Service level agreements (SLAs) tailored to business and budget needs
Remote Hands & Staff Augmentation
Our Remote Hands services dispatch highly trained technicians to your site, relieving the increased demands of IT resources - without taking on additional headcount!
- Dial up or dial down our personnel as you need them, where you need them
Continuing to Maintain Service
Curvature support teams are operating 24/7, globally
- We provide essential support for the world’s infrastructure and we are exempted from government "shelter-in-place" orders
- Operating with normal business and support hours
- We are able to provide services, parts, and products, anywhere
Network
Maintenance and support to provide flexible, full coverage, customized for your network needs.
Server
Server maintenance solutions
that span from complex, legacy
servers down to industry
standard (x86) servers.
Storage
Comprehensive break/fix
support, spanning most
hardware platforms from leading
manufacturers.
Why HighVail & Park Place Technologies?
- HighVail knows Infrastructure and has been providing managed support contracts to customers for over 17 years
Our flexible service levels help mitigate risk as your infrastructure ages
800+ badged Field Engineers
Global Central Engineering team provides development, training and Level 3 support
Our Remote Enterprise Management (REM) tool delivers automated “service required” tickets directly to Curvature help-desk ensuring faster, more accurate problem resolution.
Wholly-owned spare parts inventory (non-shared logistics) located around the globe in 100+ Service Centers
Continual hands-on technical training conducted in our Centers of Excellence on live gear
Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment
ClearView to identify support risks and make maintenance strategy recommendations
singlePoint® portal to track service activity and make contract changes